Orders being shipped must be paid in full at the time of checkout. Unpaid orders will be automatically canceled for non-payment after 72 hours.  


If you are picking up your order at Mox Boarding House (Seattle/Ballard location), you are welcome to pay for the order in person when picking up, in-store orders may be held for up to 14 days before they are automatically canceled. 


If you ordered product during pre-sale, the 3-or-14-day counts will begin on the release date. You will have 14 days after the release date to pick up and pay for any in-store pickup orders, and 3 days from the release date to pay for orders being shipped.


Please note – if you paid for your order with a PayPal e-check, the order will show as "unpaid" on your Card Kingdom account until the e-check is received and processed by our finance team, which typically takes 3-5 days. Once the payment is processed, your order will ship out as soon as possible.