Card Kingdom makes every attempt to purchase your order. Cards are only returned if we are unable to process it in the timely manner our customers expect. This typically happens when an order does not meet the requirements listed in our selling instructions. Some examples include incorrect quantities sent, incorrect editions, cards that arrive out of order according to the sell order invoice, counterfeit cards, or cards that arrive in sleeves, including toploaders. In some extreme cases, Card Kingdom will return your cards if the package arrives to us damaged or arrives with a strong odor from items such as cigarette smoke.
In the event we are unable to purchase whole orders, Card Kingdom will return the cards to you at no cost and will email the address listed on your account with a full explanation. Upon processing your return, Card Kingdom will add the tracking number via USPS to your order notes within 24-hours of processing. These can be viewed by logging into your account and going to My Account>Purchase Order History>Order Number.
As with any question, do not hesitate to reach out to our Customer Support team here and we will be happy to assist you. Please include your order number and a brief description of the problem to help us provide you with the best care possible.