Card Kingdom Support

Shipping Questions 11

• When will my order ship?
• When will my cards arrive?
• Will my shipment have tracking?
• Where can I view my tracking link?
• Why is my tracking link not working?

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Release Questions 8

• My order contains items other than pre-release. Will my entire order be delayed?
• How will I know if my presale order is delayed?
• If I cancel now and reorder later, will I get the same price?
• If I cancel, how quickly will my refund be processed?
• Will my box price or order total change because of this?

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Our Response to COVID-19 6

• Are your operations running normally despite COVID-19?
• What is Card Kingdom doing to protect its customers and employees?
• Am I able to pick up or drop off cards at your brick and mortar locations?
• Should we expect delays?
• Can someone catch the virus from MtG cards? What about from the packaging or shipping materials?

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Card Kingdom Web Site and Account Guide 7

• What is your mailing address?
• What is your return policy?
• How do I check my order and sales history?
• Why is my shopping cart empty?
• Card Kingdom Privacy Policy

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Order Problems 4

• What do I do if something is missing from my order?
• My cards arrived in a condition other than what I was expecting, what can be done?
• What should I do if my order has not arrived?
• My order was marked as delivered, but I have not received it. What do I do now?

Buying Cards 20

• I ordered the wrong thing. How do I cancel my order?
• Can I change my order before it ships?
• Can you combine multiple orders so they ship together?
• Will my order be charged customs taxes or import fees?
• I placed an order with presale and current items; can you send the in-stock items before the release date?

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Selling Cards 22

• I’m a first-time seller – How do I sell my cards?
• How can I ship my cards to you safely?
• What should I do if I forgot to include my purchase order number?
• How long do I have to send you the cards?
• How do I sell bulk cards?

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Shipping Rates and Details 7

• Domestic Shipping Information
• International Shipping Information
• International Shipping Rates - Canada
• International Shipping Rates Group A
• International Shipping Rates Group B

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