Card Kingdom Support
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New support ticket
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When will my order ship?
When will my cards arrive?
Will my shipment have tracking?
Where can I view my tracking link?
Why is my tracking link not working?
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My order contains items other than prerelease. Will my entire order be delayed?
How will I know if my prerelease order is delayed?
If I cancel now and reorder later, will I get the same price?
If I cancel, how quickly will my refund be processed?
Will my box price or order total change ?
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Website and Account Guide
What is your mailing address?
What is your return policy?
What do the different Order Statuses mean?
How do I check my order and sales history?
Why is my shopping cart empty?
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I ordered the wrong thing. How do I cancel my order?
What should I do if my order has not arrived?
Can I change my order before it ships?
My cards arrived in a condition other than what I was expecting, what can be done?
What do I do if something is missing from my order?
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How can I ship my cards to you safely?
My order is complete. When will I be paid?
How long do I have to send you the cards?
Do you contact me with the grading results before completing and paying for my order?
I’m a first-time seller – How do I sell my cards?
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Shipping Rates and Details
Domestic Shipping Information
International Shipping Information
International Shipping Rates - Canada
International Shipping Rates Group A
International Shipping Rates Group B
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Our Response to COVID-19
Are your operations running normally despite COVID-19?
What is Card Kingdom doing to protect its customers and employees?
Am I able to pick up or drop off cards at your brick and mortar locations?
Should we expect delays?
Can someone catch the virus from MtG cards? What about from the packaging or shipping materials?
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