Card Kingdom makes every attempt to purchase your order. Cards might be returned if they fall below our acceptable grading standards or if we are unable to efficiently process your order. This typically happens when an order does not meet the requirements listed in our selling instructions. Some examples include incorrect quantities sent, incorrect editions, cards that arrive out of order and do not match the invoice, cards we are unable to authenticate, or cards that arrive in sleeves, including toploaders. In some extreme cases, Card Kingdom will return your cards if the package arrives damaged or arrives with a strong odor from items such as cigarette smoke.
In the event we are unable to purchase an entire order, Card Kingdom will return the cards we cannot purchase at no cost and will email the address listed on your account with a full explanation. Upon processing your return, Card Kingdom will add the tracking number via USPS to your order notes within 24-hours of processing. These can be viewed by logging into your account and going to My Account>Purchase Order History>Order Number.
If items are returned back to us here at Card Kingdom, we will keep unclaimed cards/items for 60 days and attempt to contact the owner at least three times before disposing of the items or absorbing these into our inventory. Unclaimed items might include Below Good cards or damaged items that we were unable to purchase or return.
As with any question, reach out to our Customer Support team here and we will be happy to assist you. Please include your order number and a brief description of the problem to help us provide you with the best care possible.