Release Questions

Learn more about your order, including general information on when it is expected to ship.

My order contains items other than prerelease. Will my entire order be delayed?
We are unable to partially ship orders. If your order contains additional products, and you received an email saying your order is delayed, the full order w...
Tue, 9 Nov, 2021 at 4:40 PM
How will I know if my prerelease order is delayed?
We will reach out to you via email to inform you of any delays we may encounter.
Wed, 3 Nov, 2021 at 11:33 AM
If I cancel now and reorder later, will I get the same price?
If you wish to cancel your order, we can assist you with that. However, we will not be able to honor the original price from your order should you choose to...
Sun, 27 Jun, 2021 at 12:45 PM
If I cancel, how quickly will my refund be processed?
If your order is canceled, your refund will be processed within 5-7 days. Depending on your financial institution, it may take longer for the credit to appe...
Sun, 27 Jun, 2021 at 12:45 PM
Will my box price or order total change ?
As long as you keep your original order, your prices will not change and you will be billed at the same price as when you initially placed the order.
Wed, 3 Nov, 2021 at 11:34 AM
Okay, my Jumpstart order was delayed. How long until I get product? Do you have an ETA on when my order will be shipped?
As soon as we get more Jumpstart product in, we will be fulfilling the remaining orders. We are hoping to get more product very soon, but we are still wait...
Tue, 14 Jul, 2020 at 1:43 PM