Release Questions

Learn more about your order, including general information on when it is expected to ship.

My order has prerelease items and non-prerelease items. Do I have to wait for it to ship?
We are unable to partially ship orders. If your order contains both prerelease and non-prerelease items, the full order will ship once we are able to ship t...
Tue, 23 May, 2023 at 3:39 PM
If I cancel now and reorder later, will I get the same price?
If you wish to cancel your order, we can assist you with that. However, we will not be able to honor the original price from your order should you choose to...
Tue, 23 May, 2023 at 3:35 PM
Why are there different ship dates listed for prerelease orders?
Beginning with The Lord of the Rings: Tales of Middle-Earth release, and continuing with all upcoming sets eligible under Wizards of the Coast's Prerel...
Tue, 23 May, 2023 at 7:30 PM
When will my prerelease order ship?
Prerelease orders containing only sealed product will ship a week before release date, in line with Wizards of the Coast Prerelease events.   Prerele...
Tue, 1 Oct, 2024 at 9:38 AM
Will my future prerelease order ship early?
Beginning with The Lord of the Rings: Tales of Middle-Earth release, and continuing with all upcoming sets eligible under Wizards of the Coast's Prerele...
Tue, 23 May, 2023 at 7:29 PM
Is any sealed product excluded from early prerelease shipment?
Non-standard releases, or releases that don’t have an associated Prerelease event, will not be eligible for early shipment.  
Tue, 23 May, 2023 at 7:26 PM