Release Questions
Learn more about your order, including general information on when it is expected to ship.
We are unable to partially ship orders. If your order contains additional products, and you received an email saying your order is delayed, the full order w...
Tue, 24 Nov, 2020 at 3:44 PM
If your order is delayed, we will reach out to you via email to inform you of the delay. We are still determining if there is any way we can get more produc...
Tue, 24 Nov, 2020 at 3:43 PM
If you wish to cancel your order, we can assist you with that. However, we will not be able to honor the original price from your order should you choose to...
Tue, 14 Jul, 2020 at 2:19 PM
If your order is canceled, your refund will be processed within 5-7 days. Depending on your financial institution, it may take longer for the credit to appe...
Tue, 14 Jul, 2020 at 2:20 PM
As long as you keep your original order, your prices will not change and you will be billed at the same price as when you initially placed the order.
Wed, 6 May, 2020 at 1:20 PM
Your card was charged now so we could hold your current order. The preauthorization on your card was set to expire, and this would have resulted in an autom...
Tue, 14 Jul, 2020 at 2:19 PM
If you wish to cancel your order, we can assist you with that. Otherwise, we will honor and fulfill your existing order as soon as we have stock availabl...
Tue, 14 Jul, 2020 at 1:43 PM
As soon as we get more Jumpstart product in, we will be fulfilling the remaining orders. We are hoping to get more product very soon, but we are still wait...
Tue, 14 Jul, 2020 at 1:43 PM