Release Questions

Learn more about your order, including general information on when it is expected to ship.

My order contains items other than pre-release. Will my entire order be delayed?
We are unable to partially ship orders. If your order contains additional products, and you received an email saying your order is delayed, the full order w...
Sun, 27 Jun, 2021 at 12:42 PM
How will I know if my presale order is delayed?
If your order is delayed, we will reach out to you via email to inform you of the delay. We are still determining if there is any way we can get more produc...
Sun, 27 Jun, 2021 at 12:44 PM
If I cancel now and reorder later, will I get the same price?
If you wish to cancel your order, we can assist you with that. However, we will not be able to honor the original price from your order should you choose to...
Sun, 27 Jun, 2021 at 12:45 PM
If I cancel, how quickly will my refund be processed?
If your order is canceled, your refund will be processed within 5-7 days. Depending on your financial institution, it may take longer for the credit to appe...
Sun, 27 Jun, 2021 at 12:45 PM
Will my box price or order total change because of this?
As long as you keep your original order, your prices will not change and you will be billed at the same price as when you initially placed the order.
Wed, 6 May, 2020 at 1:20 PM
I paid by Credit Card, why was my card charged now?
Your card was charged now so we could hold your current order. The preauthorization on your card was set to expire, and this would have resulted in an autom...
Sun, 27 Jun, 2021 at 12:46 PM
Do I have options? Can I cancel my order?
If you wish to cancel your order, we can assist you with that. Otherwise, we will honor and fulfill your existing order as soon as we have stock availabl...
Sun, 27 Jun, 2021 at 12:46 PM
Okay, my Jumpstart order was delayed. How long until I get product? Do you have an ETA on when my order will be shipped?
As soon as we get more Jumpstart product in, we will be fulfilling the remaining orders. We are hoping to get more product very soon, but we are still wait...
Tue, 14 Jul, 2020 at 1:43 PM
How are Commander 2020 orders being fulfilled?
We are fulfilling Commander 2020 orders based on availability and date of placement.
Sun, 27 Jun, 2021 at 12:49 PM