The status of your orders can be viewed in the Order History of your Card Kingdom account, in addition to the individual order invoices.
The various statuses your order could be in are listed below:
- Balance Due – Order has an outstanding payment that must be applied to the order.
- Canceled - Order or sell order has been canceled due to customer request, non-payment, failure to address verification emails, or other inaction.
- Completed - Order has been shipped, or a Sell Order has been finalized.
- Pending-Shipment En Route – Sell Order has not yet arrived at our facility.
- Pending-Received (Verifying Contents) – Sell Order has arrived at our facility and is ready for, or is currently being assessed for grading.
- Picked Up – Order was shipped to a Mox Boarding House location and has been picked up by the customer.
- Presale - Order that contains pre-ordered product or singles and cannot ship until release day.
- Processing - Order has been created and is ready to be, or has been, handled for packing and shipping.
- Shipped to Store – Order has been shipped to a Mox Boarding House location for store pickup.