If you have a Card Kingdom account, you can now cancel your order from your order history page or your order confirmation page! Card Kingdom orders can only be self-canceled before they are packed and shipped. You may cancel your order while the status is one of the following: “Ready,” "Pending - Ships XXXX-XX-XX," or "Pending - Verify".
Once your order status says “Queue”, you will not be able to cancel your own order. If you need to make changes or cancel an order once the shipping status has changed to "Queue" or "Pending - Other" please contact Customer Support by emailing us at firstname.lastname@example.org and we will do our best to help! If we are unable to fulfill your request before your order ships, we are happy to initiate a return for any unwanted item(s). Please be sure to include your 8-digit order number with your email.
If you used guest checkout and need to cancel your order, please email us at email@example.com. Thank you!