Most in-stock orders, including those with Priority ship methods, are now being processed and shipped out within 72 hours. Please note that processing may vary during busy times and after holidays or promotions. All carrier transit times listed on our sites reflect our best estimate but may differ based on carrier issues outside of our control.
Orders may take longer to process if they require an address or payment verification or include out of stock items. We always do our best to get your order to the carrier within 72 hours of order placement. However, we may see longer processing times during periods of high order volume.
Additionally, all carriers are seeing an increased volume of package deliveries which may result in transit time delays. We recommend placing your order as early as possible if you would like it to arrive by a specific date. We are unable to guarantee delivery dates, although we always aim to get your order packed and in transit as soon as possible.
Thank you for your patience as you've stuck with us through the delays and changes necessitated by the pandemic. We are fortunate to have a dedicated operations team who genuinely care about getting your orders processed quickly, and we’re getting closer to the lightning-fast shipping you’ve come to expect from us over the years. We committed to having strict health and safety protocols in place that put the well-being of our teams at the forefront. Through all of this, safeguarding our teams remains a top priority.
Under normal circumstances, orders are shipped within 48 hours of being purchased; our typical shipping window is 18-24 hours. Typically, express orders placed before noon (Pacific Time) are shipped same-day, express orders placed after this time may not ship until the following business day. We are working to get back to these times and will continue to update this FAQ.