Orders will be shipped within 48 hours of being purchased; our typical shipping window is 18-24 hours*. Express orders** placed before noon (Pacific Time) are shipped same-day, express orders placed after this time may not ship until the following business day.
Shipments are picked up from our location every business day, and will not be picked up on weekends or holidays, please keep this in mind and pick your shipping speed accordingly.
If your order has not shipped after 48 hours*, please check your email inbox (including your spam folder) to see if we reached out requesting further information regarding your order. If you do not see an email from us, feel free to e-mail us here, so we can get this issue resolved right away!
*Orders with presale items will be shipped all together on release day. If you would like in-stock items to ship separately, please place separate orders: one for presale items and one for in-stock items. If you wish to split an existing order, you will need to cancel the order and create new orders. Please see this page for cancellation instructions.
**Express service includes -USPS Express, UPS Next Day Air Saver, USPS Express International, UPS Worldwide Saver, and FedEx Express