Our shipping carriers require a waiting period before declaring a package as lost or stolen. Depending on your area, this window can fluctuate, so please check below to find your expected time frame. Most orders that appear to be missing are delayed and are eventually delivered within these time frames.


If the package has not arrived within the time-frames below, please contact Card Kingdom’s customer support team with your order number and tracking information. You can e-mail us here.


  • Domestic shipments within the United States - 14 days after the ship date
  • International shipments to Mexico and Canada - 30 days after the ship date
  • International shipments elsewhere, except for Brazil and South Africa - 45 days after the ship date
  • International shipments to Brazil and South Africa - 60 days after the ship date