Please contact customer support within 48 hours of your package being marked delivered to open a claim and alert us your package is missing. Any claims that come in after this 48-hour window will be handled on a case-by-case basis.
Often when tracking information shows the package was delivered but you have not received it, the package was handed off to another member of your household or accidentally delivered to a neighbor. Please verify with these parties to see if the package was picked up by someone else.
If you are still unable to locate the package after checking with your neighbors and other member of your household, please open a support ticket with your name, order number, tracking number, and any steps you have taken to resolve this issue. You can e-mail us with this information here