Order Processing Time
Orders are shipped within 48 hours of the order being placed, though our typical shipping times are closer to 18-24 hours. FedEx International, UPS Worldwide Saver Express, and USPS Express International orders placed before noon Pacific Time are shipped same-day. Orders placed after this time may not ship until the following business day. While rare, in the case of an inventory error, your shipping may be delayed. You will be notified via email as soon as we are aware of the inventory error.
Customs Taxes and Fees
All international shipments will be declared at full value (USD) and may be subject to local duties and taxes. Please check with your country's customs office for more information regarding any possible duties and fees. Customers are responsible for any duties and taxes incurred due to customs. Please note that if you refuse a shipment due to fees and it is returned to us, the return shipping cost and any associated fees will be deducted from your order's refund.
International Postal Tracking
All orders shipped internationally will have delivery confirmation. The detailed level of tracking available may depend on the destination and the level of service selected. Please see your country's shipping details page (listed below) for information on which options are available at this time. Tracking information on packages shipped via UPS Mail Innovations may not update for up to three days while the package is in transit to the nearest international distribution center.
We now offer the following options and prices for international shipping. Please note that all delivery times are estimates and can vary depending on the destination and the postal service. We reserve the right to upgrade your shipping at no additional cost to you.
United States Territories and APO & FPO locations are considered domestic shipping including Guam, Puerto Rico, Virgin Islands (U.S.). If shipping here please enter your country information in the state code section during checkout and select the United States as your country.
United Arab Emirates
United Kingdom (Great Britain)