If you wish to make a return, please contact Customer Support within 48 hours of receiving your order. Requests will be evaluated on a case-by-case basis; items submitted without a preauthorized return, may or may not be refunded.
Orders picked up in person in our Ballard location need to be reviewed before leaving the store and may not be eligible for return once they leave the premises. If a return is needed while still in-store, please work with a Mox Representative to facilitate.
Once a return is authorized, please pack it safely and send it back. For valuable cards/products, we recommend getting a tracking number and insurance to ensure your package makes it safely back to us.
For manufacturing-related damage to items you should reach out to the manufacturer of the item for replacement. This is including but not limited to sleeves, deck boxes, playmats, ect. This also includes singles from sealed packs with damages such as crimping and miscut cards.
If there is a concern with the condition of singles ordered from Card Kingdom, please see this FAQ entry for more information.
Note: All packs are sourced from untampered, factory-sealed booster boxes, therefore non-returnable.